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Songtham Tung
Songtham Tung

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Published in FAUN Publication

·Nov 17, 2022

3 Ways to Deliver Custom Solutions in B2B SaaS

What to do when out-of-the-box functionalities do not meet the customer requirements — The heart of solutioning lies in problem solving. Within the context of B2B SaaS (Business-to-Business Software-as-a-Service), the product is a cloud based software typically operating on a subscription model and the customers are businesses. …

SaaS

5 min read

3 Ways to Deliver Custom Solutions in B2B SaaS
3 Ways to Deliver Custom Solutions in B2B SaaS
SaaS

5 min read


Published in Geek Culture

·Nov 7, 2022

4 Reasons To Use a Text Editor Instead of Excel for .CSV Files

Spreadsheets are great, but sometimes text editors are better — I love spreadsheets and I love data. But I don’t always love using Excel for .csv files. In fact, there are many times where I would much rather use a text editor instead (e.g., Excel can be really slow). To do this, right click on the file and click open…

Productivity

5 min read

4 Reasons To Use a Text Editor Instead of Excel for .CSV Files
4 Reasons To Use a Text Editor Instead of Excel for .CSV Files
Productivity

5 min read


Published in Geek Culture

·Sep 28, 2022

Live Online Training: 4 Tips to Maximize Your Sessions for B2B SaaS Platforms

Engage Your Audience More Effectively — As a B2B SaaS platform, how might we drive more platform adoption and decrease support ticket volume? One way to effectively do this is through live online training. Some examples of training sessions can include, but are not limited to onboarding new users new feature releases reviewing product usage with…

Training

6 min read

Live Online Training: 4 Tips to Maximize Your Sessions for B2B SaaS Platforms
Live Online Training: 4 Tips to Maximize Your Sessions for B2B SaaS Platforms
Training

6 min read


Published in Geek Culture

·Aug 28, 2022

What’s a Technical Account Manager (TAM)?

And what do they do? — What’s a TAM? A Technical Account Manager or TAM is a client facing role that works closely with customers to help them use the product to meet their business goals. The key words here are product and customers. …

Careers

4 min read

What’s a Technical Account Manager (TAM)?
What’s a Technical Account Manager (TAM)?
Careers

4 min read


Published in FAUN Publication

·Aug 22, 2022

4 Key Takeaways for B2B SaaS Enterprise Incident Management

Lessons learned to help customer oriented leaders and their teams thrive in crisis — During the heat of a high severity incident or unplanned service outage, working internally to resolve the critical issue while handling client communications can be stressful. For large accounts, this can translate into unhappy customers, disrupt day-to-day activities, and result in revenue loss. …

Incident Management

7 min read

4 Key Takeaways for B2B SaaS Enterprise Incident Management
4 Key Takeaways for B2B SaaS Enterprise Incident Management
Incident Management

7 min read


Published in FAUN Publication

·Jun 14, 2022

A Networking Guide to Connect your AWS VPC

On-Premise, the Internet, Egress only, and with other VPCs — One of the key benefits of a VPC or virtual private cloud is security i.e., the services within them are not openly accessible by the outside network such as the internet or on-premise data centers. …

Vpc

10 min read

A Networking Guide to Connect your AWS VPC
A Networking Guide to Connect your AWS VPC
Vpc

10 min read


Published in FAUN Publication

·Apr 7, 2022

RPO vs RTO: What’s the Difference in Disaster Recovery?

Planning for Anticipated Failure — “Everything fails all the time” — Werner Vogels, AWS CTO The infamous quote from one of the biggest tech leaders who ushered in the era of cloud computing reminds us that what can go wrong, will go wrong. The main idea here is to anticipate failures and treat them as…

Resilience

3 min read

RPO vs RTO: What’s the Difference in Disaster Recovery?
RPO vs RTO: What’s the Difference in Disaster Recovery?
Resilience

3 min read


Published in Better Programming

·Feb 3, 2022

How to Read and Understand API Documentations

Explained with the Stripe API example — If someone told you to “check the API doc” and you did, but are not sure what you’re looking at, this is for you. APIs are everywhere. They connect different apps together and are the backbone of most integrations. …

API

10 min read

How to Read and Understand API Documentations
How to Read and Understand API Documentations
API

10 min read


Published in Better Programming

·Dec 24, 2021

Designing Sequence Diagrams for API Orchestration

Know what happens when the user presses a button — Sequence diagrams help visualize what happens when an action occurs — such as when a user presses a button on your app. They are commonly used by technical and business teams to architect solutions, understand requirements for new system integration and/or to document an existing process. While sequence diagrams can…

API

6 min read

Designing Sequence Diagrams for API Orchestration
Designing Sequence Diagrams for API Orchestration
API

6 min read


Published in Better Programming

·Mar 19, 2021

Getting Started With GraphQL — AWS AppSync, DynamoDB, and Postman

A hands-on introduction to GraphQL APIs — GraphQL is a query language for APIs. But what exactly does that mean, and how does it work? At its simplest, GraphQL is about asking for specific fields on objects. In this article, we will take a hands-on approach to quickly get started with GraphQL using AppSync, DynamoDB, and Postman…

Programming

8 min read

Getting Started With GraphQL — AWS AppSync, DynamoDB, and Postman
Getting Started With GraphQL — AWS AppSync, DynamoDB, and Postman
Programming

8 min read

Songtham Tung

Songtham Tung

488 Followers

Delivering value with tech articles | 1M+ Reads | 🇹🇭🇺🇸

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