Spreadsheets are great, but sometimes text editors are better — I love spreadsheets and I love data. But I don’t always love using Excel for .csv files. In fact, there are many times where I would much rather use a text editor instead (e.g., Excel can be really slow). To do this, right click on the file and click open…

Engage Your Audience More Effectively — As a B2B SaaS platform, how might we drive more platform adoption and decrease support ticket volume? One way to effectively do this is through live online training. Some examples of training sessions can include, but are not limited to onboarding new users new feature releases reviewing product usage with…

And what do they do? — What’s a TAM? A Technical Account Manager or TAM is a client facing role that works closely with customers to help them use the product to meet their business goals. The key words here are product and customers. TAMs are like the bridge between the two and are generally responsible for keeping clients…

Lessons learned to help customer oriented leaders and their teams thrive in crisis — During the heat of a high severity incident or unplanned service outage, working internally to resolve the critical issue while handling client communications can be stressful. For large accounts, this can translate into unhappy customers, disrupt day-to-day activities, and result in revenue loss. …

On-Premise, the Internet, Egress only, and with other VPCs — One of the key benefits of a VPC or virtual private cloud is security i.e., the services within them are not openly accessible by the outside network such as the internet or on-premise data centers. …

Planning for Anticipated Failure — “Everything fails all the time” — Werner Vogels, AWS CTO The infamous quote from one of the biggest tech leaders who ushered in the era of cloud computing reminds us that what can go wrong, will go wrong. The main idea here is to anticipate failures and treat them as…

Explained with the Stripe API example — If someone told you to “check the API doc” and you did, but are not sure what you’re looking at, this is for you. APIs are everywhere. They connect different apps together and are the backbone of most integrations. …

Know what happens when the user presses a button — Sequence diagrams help visualize what happens when an action occurs — such as when a user presses a button on your app. They are commonly used by technical and business teams to architect solutions, understand requirements for new system integration and/or to document an existing process. While sequence diagrams can…

A hands-on introduction to GraphQL APIs — GraphQL is a query language for APIs. But what exactly does that mean, and how does it work? At its simplest, GraphQL is about asking for specific fields on objects. In this article, we will take a hands-on approach to quickly get started with GraphQL using AppSync, DynamoDB, and Postman…