Published in FAUN Publication·Nov 17Member-only3 Ways to Deliver Custom Solutions in B2B SaaSWhat to do when out-of-the-box functionalities do not meet the customer requirements — The heart of solutioning lies in problem solving. Within the context of B2B SaaS (Business-to-Business Software-as-a-Service), the product is a cloud based software typically operating on a subscription model and the customers are businesses. Examples of B2B SaaS include CRM like Salesforce, digital marketing tools like Adobe, and project management…Saa S5 min readSaa S5 min read
Published in Geek Culture·Nov 7Member-only4 Reasons To Use a Text Editor Instead of Excel for .CSV FilesSpreadsheets are great, but sometimes text editors are better — I love spreadsheets and I love data. But I don’t always love using Excel for .csv files. In fact, there are many times where I would much rather use a text editor instead (e.g., Excel can be really slow). To do this, right click on the file and click open…Productivity5 min readProductivity5 min read
Published in Geek Culture·Sep 28Member-onlyLive Online Training: 4 Tips to Maximize Your Sessions for B2B SaaS PlatformsEngage Your Audience More Effectively — As a B2B SaaS platform, how might we drive more platform adoption and decrease support ticket volume? One way to effectively do this is through live online training. Some examples of training sessions can include, but are not limited to onboarding new users new feature releases reviewing product usage with…Training6 min readTraining6 min read
Published in Geek Culture·Aug 28Member-onlyWhat’s a Technical Account Manager (TAM)?And what do they do? — What’s a TAM? A Technical Account Manager or TAM is a client facing role that works closely with customers to help them use the product to meet their business goals. The key words here are product and customers. …Careers4 min readCareers4 min read
Published in FAUN Publication·Aug 22Member-only4 Key Takeaways for B2B SaaS Enterprise Incident ManagementLessons learned to help customer oriented leaders and their teams thrive in crisis — During the heat of a high severity incident or unplanned service outage, working internally to resolve the critical issue while handling client communications can be stressful. For large accounts, this can translate into unhappy customers, disrupt day-to-day activities, and result in revenue loss. …Incident Management7 min readIncident Management7 min read
Published in FAUN Publication·Jun 14Member-onlyA Networking Guide to Connect your AWS VPCOn-Premise, the Internet, Egress only, and with other VPCs — One of the key benefits of a VPC or virtual private cloud is security i.e., the services within them are not openly accessible by the outside network such as the internet or on-premise data centers. …Vpc10 min readVpc10 min read
Published in FAUN Publication·Apr 7Member-onlyRPO vs RTO: What’s the Difference in Disaster Recovery?Planning for Anticipated Failure — “Everything fails all the time” — Werner Vogels, AWS CTO The infamous quote from one of the biggest tech leaders who ushered in the era of cloud computing reminds us that what can go wrong, will go wrong. The main idea here is to anticipate failures and treat them as…Resilience3 min readResilience3 min read
Published in Better Programming·Feb 3Member-onlyHow to Read and Understand API DocumentationsExplained with the Stripe API example — If someone told you to “check the API doc” and you did, but are not sure what you’re looking at, this is for you. APIs are everywhere. They connect different apps together and are the backbone of most integrations. …API10 min readAPI10 min read
Published in Better Programming·Dec 24, 2021Member-onlyDesigning Sequence Diagrams for API OrchestrationKnow what happens when the user presses a button — Sequence diagrams help visualize what happens when an action occurs — such as when a user presses a button on your app. They are commonly used by technical and business teams to architect solutions, understand requirements for new system integration and/or to document an existing process. While sequence diagrams can…API6 min readAPI6 min read
Published in Better Programming·Mar 19, 2021Member-onlyGetting Started With GraphQL — AWS AppSync, DynamoDB, and PostmanA hands-on introduction to GraphQL APIs — GraphQL is a query language for APIs. But what exactly does that mean, and how does it work? At its simplest, GraphQL is about asking for specific fields on objects. In this article, we will take a hands-on approach to quickly get started with GraphQL using AppSync, DynamoDB, and Postman…Programming8 min readProgramming8 min read
